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Disclaimer
Investment in securities market are subject to market risks. Read all the related documents carefully before investing | The securities quoted are for illustration only and are not recommendatory | Registration granted by SEBI and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors        Investment in securities market are subject to market risks. Read all the related documents carefully before investing | The securities quoted are for illustration only and are not recommendatory | Registration granted by SEBI and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors       
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Grievance Redressal Escalation Matrix

Escalation Levels

Grievance Redressal Escalation Matrix

Follow the escalation hierarchy — start with Customer Care, then move to higher authorities if needed.

Designation Contact Person Address Contact Email Working Hours
Customer Care Mayank Shukla
Mayank Shukla (Proprietor)
Apex Research Financial Services
106, First Floor, Sapphire Tower
Plot No. 60, PU-4, Indore - 452010
Madhya Pradesh, India
+91 94798 95950
Monday to Saturday, 9 AM - 6 PM
Head of Customer Care Mayank Shukla
Mayank Shukla (Proprietor)
Apex Research Financial Services
106, First Floor, Sapphire Tower
Plot No. 60, PU-4, Indore - 452010
Madhya Pradesh, India
+91 94798 95950
Monday to Saturday, 9 AM - 6 PM
Compliance Officer Mayank Shukla
Mayank Shukla (Proprietor)
Apex Research Financial Services
106, First Floor, Sapphire Tower
Plot No. 60, PU-4, Indore - 452010
Madhya Pradesh, India
+91 94798 95950
Monday to Saturday, 9 AM - 6 PM
Principal Officer Mayank Shukla
Mayank Shukla (Proprietor)
Apex Research Financial Services
106, First Floor, Sapphire Tower
Plot No. 60, PU-4, Indore - 452010
Madhya Pradesh, India
+91 94798 95950
Monday to Saturday, 9 AM - 6 PM
Escalation Process

How to Escalate Your Grievance

Follow this step-by-step escalation process for timely resolution of your complaint.

1

Level 1: Customer Care

Contact our customer care team with your complaint. We aim to resolve within 7 business days.

2

Level 2: Head Customer Care

If not resolved, escalate to Head of Customer Care for review and faster resolution.

3

Level 3: Compliance Officer

For regulatory or compliance-related grievances, escalate to our Compliance Officer.

4

Level 4: Principal Officer

Final internal escalation. Principal Officer ensures resolution within SEBI-mandated 30 days.

Important: If your grievance remains unresolved after escalating to the Principal Officer, you may file a complaint on SEBI's SCORES portal (scores.sebi.gov.in). We will resolve all complaints within 30 days as mandated by SEBI regulations.

Registered Office

Visit Our Office

Corporate address for all official correspondence and grievance redressal

Apex Research Financial Services

Mayank Shukla (Proprietor)

106, First Floor, Sapphire Tower
Plot No. 60, PU-4
Indore - 452010
Madhya Pradesh, India

Get Directions on Google Maps
+91 94798 95950 support@apexresearch.in
External Escalation

Still Unresolved? SEBI SCORES

If your grievance is not resolved within 30 days, you can escalate to SEBI's SCORES portal.

SEBI SCORES Portal

File your complaint online at scores.sebi.gov.in

Visit SCORES Portal
View Complaint Status | Contact Support

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