Mon–Sat: 9:30 AM – 6:30 PM
+91 94798 95950
support@apexresearch.in
SEBI Reg: INH000019114
+91 94798 95950

Grievance Redressal Escalation Matrix

Escalation Levels

Grievance Redressal Escalation Matrix

Follow the escalation hierarchy — start with Customer Care, then move to higher authorities if needed.

Designation Contact Person Address Contact Email Working Hours
Customer Care Mayank Shukla
Mayank Shukla (Proprietor)
Apex Research Financial Services
106, First Floor, Sapphire Tower
Plot No. 60, PU-4, Indore - 452010
Madhya Pradesh, India
+91 94798 95950
Monday to Saturday, 9 AM - 6 PM
Head of Customer Care Mayank Shukla
Mayank Shukla (Proprietor)
Apex Research Financial Services
106, First Floor, Sapphire Tower
Plot No. 60, PU-4, Indore - 452010
Madhya Pradesh, India
+91 94798 95950
Monday to Saturday, 9 AM - 6 PM
Compliance Officer Mayank Shukla
Mayank Shukla (Proprietor)
Apex Research Financial Services
106, First Floor, Sapphire Tower
Plot No. 60, PU-4, Indore - 452010
Madhya Pradesh, India
+91 94798 95950
Monday to Saturday, 9 AM - 6 PM
Principal Officer Mayank Shukla
Mayank Shukla (Proprietor)
Apex Research Financial Services
106, First Floor, Sapphire Tower
Plot No. 60, PU-4, Indore - 452010
Madhya Pradesh, India
+91 94798 95950
Monday to Saturday, 9 AM - 6 PM
Escalation Process

How to Escalate Your Grievance

Follow this step-by-step escalation process for timely resolution of your complaint.

1

Level 1: Customer Care

Contact our customer care team with your complaint. We aim to resolve within 7 business days.

2

Level 2: Head Customer Care

If not resolved, escalate to Head of Customer Care for review and faster resolution.

3

Level 3: Compliance Officer

For regulatory or compliance-related grievances, escalate to our Compliance Officer.

4

Level 4: Principal Officer

Final internal escalation. The Principal Officer reviews the grievance and coordinates appropriate resolution.

Important: If your grievance remains unresolved after completing the internal escalation process, you may seek further assistance through the appropriate regulatory grievance mechanism.

Registered Office

Visit Our Office

Corporate address for all official correspondence and grievance redressal

Apex Research Financial Services

Mayank Shukla (Proprietor)

106, First Floor, Sapphire Tower
Plot No. 60, PU-4
Indore - 452010
Madhya Pradesh, India

Get Directions on Google Maps
+91 94798 95950 support@apexresearch.in
External Escalation

Still Unresolved?

If your grievance remains unresolved after completing the internal escalation process, you may seek further assistance through the appropriate regulatory grievance mechanism.

Grievance Support

Contact our support team for further assistance regarding your grievance.

View Complaint Status | Contact Support

Get SEBI-registered research & advisory — call us or complete your KYC today.

Complete KYC +91 94798 95950